To understand the roles and responsibilities of Customs and Excise Officers in managing conflict in the workplace and to provide practical strategies for resolving disputes and diffusing situations with colleagues and clients.

The aim of the lesson is to enable the Customs Officer to differentiate between goods that are restricted and prohibited and the role of Customs in ensuring the protection of society. In addition, the Customs Officer will become more aware of the International Conventions surrounding restrictions and prohibitions

To understand that to deal effectively with people in a Customs environment, the correct initial contact with and processing of those in the system is the gateway to effective and professional public service. 

Apply the proper system and procedures in respect of the Warehousing of goods.

The aim of this lesson is to examine is to introduce the concept of risk assessment of cargo and the methodology undertaken to verify and select cargo shipments for verification and examination using a risk based approach. This lesson is linked to Cargo Report, Processing and Release, and Accounting

Classification of goods is a core function of customs administrations. It is important that customs officers understand the concept of tariff classification to ensure that traders pay the correct customs duties and accurate trade statistics are captured. Incorrect classification can have a significant impact on government revenue and negatively impact society and the local trading environment.

This course will examine the core principles of Customs Valuation and the rules governing the use of the methods of valuation as outlined in the Agreement on Customs Valuation. Participants will have practical examples on the application of the various methods.

Whilst adhering to Health and Safety good practice, being curious and inquisitive in establishing areas of concealment, undeterred by the degree of difficulty in establishing the facts or overcoming practical obstructions, in order to discover contraband and gain evidence and defeat the smuggler..

To ensure that in this most difficult and contentious area of Customs work the Officer remains focused, methodical and professional, leaving no room for error or for loss of dignity or complaint by the traveller. 

Customs Valuation is the determination of the economic value of goods declared for importation. The value of imported goods is also one of the three 'elements of taxation' that provides the basis for assessment of the customs debt, which is the technical term for the amount of duty that has to be paid, the other ones being the origin of the goods and the customs tariff.

Once the value of the goods is determined, customs duties can be calculated.

Proper Tariff Classification – A Vital Part of Customs Compliance.
The reason it matters has to do with tariff rates. Every product entering or leaving the state must be assigned a tariff classification code which, for imports, determines the product’s tariff rate. The harmonized codes are updated every five years, most recently in 2017 when 234 changes were implemented. Because the Harmonized System truly is the law of the land, every country must adjust its own import and export practices to ensure it is in sync with HS revisions.

Money laundering is the illegal process of making large amounts of money generated by a criminal activity, such as drug trafficking or terrorist funding, appear to have come from a legitimate source. The money from the criminal activity is considered dirty, and the process "launders" it to make it look clean.